Consumer Research Specialist
Twin Cities, MN
Summary: Conduct journey mapping & measuring the experience
The Position Description Overview:
As a Consumer Research Specialist, you will conduct journey mapping & measuring the experience through different means (ethnographic, in-store, service feedback, surveys, etc.) that identify the journey and assess what the experience is like across all touchpoints.
- Type: Contract Position
- Length of position: 10 weeks
- Hours per week: 30 hours
- Location: Twin Cities, MN
As a Consumer Research Specialist, a typical day might include the following:
- Determine the right altitude for the journeys & journeys that North American Retail should focus on.
- Conduct research for journey mapping – qualitative and quantitative analysis.
- Design custom surveys to launch across any CX (consumer experience) testing and capture point and/or identify additional data sources to capture and evaluate the experience in partnership with our data scientists.
- Consult with the journey application team to understand requirements and provide actionable insights.
- Translate consumer trend data
- Provide consumer reporting to team members
Learn more about the company that is hiring:
You Must Have:
- Bachelor’s degree
- 3+ yrs in UX, CX or human-centered design research
- Ability to leverage, analyze and connect complex data sources and synthesize them into clear and compelling stories
- Proficiency with Microsoft Office software
Celarity is an Equal Opportunity Employer.
For Celarity, it’s about the quality of relationships through ethical business practices. We have a responsibility to employees, clients, and the community.
Hiring decisions are made without regard to: Race • color • creed • religion • national origin • gender • age • marital status • disability • public assistance status • veteran status • sexual orientation or any other characteristic protected by federal, state, or local laws.
Benefits for all Celarity employees.
We take care of employees and offer great benefits such as:
- Medical Insurance with Celarity contributions
- Paid Time Off
- Dental plan
- 401(k) match plan
- Access to Our Robust Employee Assistance Program
- Anniversary & Birthday Recognitions
- Professional Development Opportunities
Get to know Celarity
Are you a great match?
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