Celarity Jobs

Summary: Conduct journey mapping & measuring the experience

Job Description

The Position Description Overview:

As a Consumer Research Specialist, you will conduct journey mapping & measuring the experience through different means (ethnographic, in-store, service feedback, surveys, etc.) that identify the journey and assess what the experience is like across all touchpoints. 

  • Type: Contract Position
  • Length of position: 10 weeks
  • Hours per week: 30 hours
  • Location: Twin Cities, MN

As a Consumer Research Specialist, a typical day might include the following:

  • Determine the right altitude for the journeys & journeys that North American Retail should focus on.
  • Conduct research for journey mapping – qualitative and quantitative analysis.
  • Design custom surveys to launch across any CX (consumer experience) testing and capture point and/or identify additional data sources to capture and evaluate the experience in partnership with our data scientists.
  • Consult with the journey application team to understand requirements and provide actionable insights.
  • Translate consumer trend data
  • Provide consumer reporting to team members

Learn more about the company that is hiring:

Forbes has recognized our innovative client as the World’s Most Innovative Companies and the World’s Most Admired Companies. This organization values the importance of putting people first, building trust, and treating the world with care.

You Must Have:

  • Bachelor’s degree 
  • 3+ yrs in UX, CX or human-centered design research
  • Ability to leverage, analyze and connect complex data sources and synthesize them into clear and compelling stories
  • Proficiency with Microsoft Office software

Celarity is an Equal Opportunity Employer.

For Celarity, it’s about the quality of relationships through ethical business practices. We have a responsibility to employees, clients, and the community.

Hiring decisions are made without regard to: Race • color • creed • religion • national origin • gender • age • marital status • disability • public assistance status • veteran status • sexual orientation or any other characteristic protected by federal, state, or local laws.

Benefits for all Celarity employees.

We take care of employees and offer great benefits such as:

  • Medical Insurance with Celarity contributions
  • Paid Time Off
  • Dental plan
  • 401(k) match plan
  • Access to Our Robust Employee Assistance Program
  • Anniversary & Birthday Recognitions
  • Professional Development Opportunities

Get to know Celarity

Google4.9 out of 5 stars (4.9 / 5)
Glassdoor4.9 out of 5 stars (4.9 / 5)
Indeed4.7 out of 5 stars (4.7 / 5)
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