Celarity Jobs

Job Description

The Role:

Our thriving client is in immediate need of a qualified Workforce Analyst! You have outstanding analytical skills to determine ways to improve operations by making effective decisions for our client’s organization. You have outstanding analytical skills to provide research and form accurate conclusions. You are a true multitasker to manage a range of tasks while prioritizing responsibilities. Don’t forget about your amazing communications skills to ensure that employees are well informed of upcoming developments!

Key Responsibilities:

  • Create effective schedules for department meetings and trainings
  • Optimize the use of department technology and management techniques
  • Work closely with the workforce teams to achieve optimum performance
  • Monitor daily call center performance and make recommendations to ensure service goals are exceeded
  • Consult the call centers management teams to produce high levels of customer satisfaction

Requirements:

  • Bachelor’s degree
  •  3+ years of experience with call center workforce management
  • Proficient and working knowledge of call center technology such as Workforce, Aspect, Salesforce Service & Cisco Finesse
  • Excellent verbal and written communication skills
  • Fluent within PC software applications such as (Access, Excel & PowerPoint)

Benefits:

We take care of employees and offer great benefits such as:

  • Medical Insurance with Celarity contributions
  • Paid Time Off
  • Dental plan
  • 401(k) match plan

 

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