Type: Contract
Hours per week: 40 hours
Location: Edina, MN – Onsite
Summary:
Provide exceptional customer support, addressing billing inquiries for uninsured and underinsured patients.
Role Overview:
As a Customer Service Representative, you will resolve patient billing inquiries with clarity and empathy, ensuring exceptional service and compliance with organizational standards.
Day in the Life:
- Address patient-family billing inquiries, explaining account balances and billing details.
- Resolve questions and perform follow-up on unresolved concerns.
- Collaborate with departments to research patient billing history.
- Maintain compliance with HIPAA and PCI standards in communication.
- Deliver professional, timely responses using phone and computer systems.
Your Qualifications:
- 3-5 years of customer service experience.
- Proficiency with various PC applications and phone systems.
- Knowledge of billing, follow-up processes, and medical terminology.
- Excellent verbal and written communication skills.
- Detail-oriented with strong organizational and time management skills.
To ensure your application is reviewed quickly, please include the phrase “creating happy careers” in the “Additional How Did You Find Us?” text box.
What We Believe In:
Celarity believes a key part of creating happy careers is first creating inclusive connections for ALL talent through exposure and access.
Celarity knows the importance of providing exposure, access, and equitable opportunities and is on a mission to connect open, qualified, and available candidates to careers in the Marketing, Creative, Digital, Operations, Human Resources, and Financial industries.
Celarity is an Equal Opportunity Employer. For Celarity, it’s about the quality of relationships through ethical business practices. We have a responsibility to employees, clients, and the community. Hiring decisions are made without regard to: Race • color • creed • religion • national origin • gender • age • marital status • disability • public assistance status • veteran status • sexual orientation or any other characteristic protected by federal, state, or local laws.
