As a Customer Success Specialist, you will play a critical role in delivering excellence in customer service. You will manage a portfolio of customers, ensuring their needs are met while building strong client relationships. You will be the key liaison between customers and internal teams, facilitating communication and providing technical responses to customer inquiries.
Additionally, you will implement efficiency strategies and contribute to value-added workstreams, all while ensuring the timely and accurate delivery of customer results.
- Type: Contract
- Hours per week: 40 hours
- Location: Minneapolis, MN (Hybrid)
Day in the Life of a Customer Success Specialist:
- Manage customer inquiries and complaints, ensuring responses within 24 business hours.
- Build strong relationships through proactive communication and regular touchpoints.
- Act as the primary liaison between customers, sales, and operations teams.
- Monitor and update customer records in Salesforce and LIMS systems.
- Lead key customer projects and support internal/external strategies for successful execution.
Qualifications of a Customer Success Specialist:
- 3-5 years experience in customer service or account management.
- AS or BS degree in a science-related field.
- Proficient in Microsoft Office, LIMS, and Salesforce.
- Excellent communication and time management skills.
- Strong team player with the ability to prioritize multiple tasks effectively.
To ensure your application is reviewed quickly, please include the phrase “creating happy careers” in the “Additional How Did You Find Us?” text box.
What We Believe In:
Celarity believes a key part of creating happy careers is first creating inclusive connections for ALL talent through exposure and access.
Celarity knows the importance of providing exposure, access, and equitable opportunities and is on a mission to connect open, qualified, and available candidates to careers in the Marketing, Creative, Digital, Operations, Human Resources, and Financial industries.
Celarity is an Equal Opportunity Employer.
For Celarity, it’s about the quality of relationships through ethical business practices. We have a responsibility to employees, clients, and the community.
Hiring decisions are made without regard to: Race • color • creed • religion • national origin • gender • age • marital status • disability • public assistance status • veteran status • sexual orientation or any other characteristic protected by federal, state, or local laws.
