Summary: Provide product information and support

Job Description

JOB-10735 #LI-Hybrid

As a Technical Customer Support representative, you will provide information and product support for technical and non-technical aspects of our client's products.

  • Type: Contract
  • Duration: 2 years
  • Hours per week: 40 hours
  • Location: Minneapolis, MN (Hybrid) or Remote

A Day In The Life

  • Provide contact center support.
  • Escalate any identified gaps in process or product information necessary to respond to customer contacts.
  • Provide accurate technical and non-technical information to callers as well as cross-functional and international partners.
  • Document all customer contacts utilizing current procedures/work instructions for data collection and reporting.

Your Qualifications

Experience

  • Demonstrated experience in a regulated environment
  • Customer Service and/or Call Center Experience

Credentials

  • Bachelor’s Degree
  • Medical Device product knowledge
  • Strong communication skills

What We Believe In

Celarity believes a key part of creating happy careers is first creating inclusive connections for ALL talent through exposure and access to the marketing, creative, and digital communities.

Celarity knows the importance of providing exposure, access, and equitable opportunities and is on a mission to connect open, qualified, and available candidates to marketing, creative, and digital careers.

Celarity is an Equal Opportunity Employer.

For Celarity, it’s about the quality of relationships through ethical business practices. We have a responsibility to employees, clients, and the community.

Hiring decisions are made without regard to: Race • color • creed • religion • national origin • gender • age • marital status • disability • public assistance status • veteran status • sexual orientation or any other characteristic protected by federal, state, or local laws.

Benefits for all Celarity employees.

We take care of employees and offer great benefits such as:

  • Medical Insurance with Celarity contributions
  • Paid Time Off
  • Dental plan
  • 401(k) match plan
  • Access to Our Robust Employee Assistance Program
  • Anniversary & Birthday Recognitions
  • Professional Development Opportunities

Get to know Celarity

Google4.9 out of 5 stars (4.9 / 5)
Glassdoor5 out of 5 stars (5 / 5)
Indeed4.5 out of 5 stars (4.5 / 5)
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