UX Research Manager

Job Description

#LI-Hybrid JOB-10571
The Job Description Overview

As a UX Research Manager, you will drive the depiction, analysis, insights, and recommendations for current and future state end-to-end customer experiences across multiple touchpoints, taking into consideration insights from Design Sessions, customer research, business processes, and data.

• Type: Permanent
• Hours per week: 40 hours
• Location: Minneapolis, MN

Our Client 

Our client is a non-profit organization that provides health insurance to over a million members in the Midwest. Its mission is to be a trusted choice within its community. They have the vision to provide affordable health care as well as achieve high-quality plans for each member.

What Will You Be Doing?

• Develop personas based on data and stakeholder input, and quantify the value of addressing their needs and strategies to address.
• Effectively analyze journey maps for opportunities, pain points, moments that matter, and inefficiencies across channels, touchpoints, and platforms.
• Monitor progress against opportunities identified and provide support as needed to realize them.

Your Experience

• 7+ years of relevant CX and/or UX experience including 3 years developing personas and journey maps
• Strong portfolio showcasing examples of personas, journey maps and research projects as well as the impact that work drove for organizations and the audiences they serve
• Experience conducting user research, analyzing and interpreting it

Your Qualifications

Essential

• Bachelor’s degree or greater
• Proficiency in HTML, CSS, multimedia, SEO, SEM, and other Internet technologies
• Highly skilled in using industry-standard tools including Sketch, InVision, and Miro
• Expert communication and presentation skills

Celarity is an Equal Opportunity Employer.

For Celarity, it’s about the quality of relationships through ethical business practices. We
have a responsibility to employees, clients, and the community.

Hiring decisions are made without regard to: Race • color • creed • religion • national origin
• gender • age • marital status • disability • public assistance status • veteran status •
sexual orientation or any other characteristic protected by federal, state, or local laws.