Summary: Analyze journey maps

Job Description

#LI-Hybrid JOB-10571
The Job Description Overview

As a UX Research Manager, you will drive the depiction, analysis, insights, and recommendations for current and future state end-to-end customer experiences across multiple touchpoints, taking into consideration insights from Design Sessions, customer research, business processes, and data.
  • Type: Permanent
  • Hours per week: 40 hours
  • Location: Minneapolis, MN

Our Client 

Our client is a non-profit organization that provides health insurance to over a million members in the Midwest. Its mission is to be a trusted choice within its community. They have the vision to provide affordable health care as well as achieve high-quality plans for each member.

What Will You Be Doing?

  • Develop personas based on data and stakeholder input, and quantify the value of addressing their needs and strategies to address.
  • Effectively analyze journey maps for opportunities, pain points, moments that matter, and inefficiencies across channels, touchpoints, and platforms.
  • Monitor progress against opportunities identified and provide support as needed to realize them.

Your Experience

  • 7+ years of relevant CX and/or UX experience including 3 years developing personas and journey maps
  • Strong portfolio showcasing examples of personas, journey maps and research projects as well as the impact that work drove for organizations and the audiences they serve
  • Experience conducting user research, analyzing and interpreting it

Your Qualifications

Essential

  • Bachelor’s degree or greater
  • Proficiency in HTML, CSS, multimedia, SEO, SEM, and other Internet technologies
  • Highly skilled in using industry-standard tools including Sketch, InVision, and Miro
  • Expert communication and presentation skills

Celarity is an Equal Opportunity Employer.

For Celarity, it’s about the quality of relationships through ethical business practices. We
have a responsibility to employees, clients, and the community.

Hiring decisions are made without regard to: Race • color • creed • religion • national origin
• gender • age • marital status • disability • public assistance status • veteran status •
sexual orientation or any other characteristic protected by federal, state, or local laws.

Benefits for all Celarity employees.

We take care of employees and offer great benefits such as:

  • Medical Insurance with Celarity contributions
  • Paid Time Off
  • Dental plan
  • 401(k) match plan
  • Access to Our Robust Employee Assistance Program
  • Anniversary & Birthday Recognitions
  • Professional Development Opportunities

Get to know Celarity

Google4.9 out of 5 stars (4.9 / 5)
Glassdoor5 out of 5 stars (5 / 5)
Indeed4.5 out of 5 stars (4.5 / 5)
Are you a great match?
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