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AMA – Implementing CX Through Using Best Practices and Maturity Model

Date November 5, 2018 @ 5:30 pm - 7:30 pm

Cost $10 – $20

Customer experience is the way brands are differentiating themselves in today’s marketplace. The discipline of customer experience management is the orchestration and alignment of brand experience activities, including:

  • Driving insights to action
  • Alignment of decision making and governance
  • Integrating measures and metrics
  • Creating a customer-committed mindset

Many organizations struggle to develop a comprehensive experience strategy that creates measurable business results. We will share real examples of how various companies, including locally based SageGlass, used a maturity model to build and implement a roadmap to create differentiation.

Walk away with an understanding of where your organization is on the model and a template for creating your customer experience strategy.

Member-only happy hour with speaker

AMA MN members are invited to join the speakers for an exclusive member-only happy hour before the event. Spend more time with the speakers and fellow members to network, ask questions and dive deeper into the topic they will be presenting following the happy hour.

Agenda

5:00-5:45 p.m. Member-only happy hour with speakers
5:45-6:00 p.m. Registration and networking
6:00-7:00 p.m. Program
7:00-7:30 p.m. Networking

Each attendee will get appetizers and a free drink ticket.

Cost

Ticket Type Price 
Member $10
Non-Member $20

Cancellation Policy

All cancelled registrations received by the AMA Minnesota office 2 business days by 5 p.m. before an event are eligible for a refund. No refunds will be given for cancellations received fewer than 2 business days before an event. To cancel a registration please contact: office@amaminnesota.org.

Click below for more information on this event or to register. Event Info

Details

Date:
November 5, 2018
Time:
5:30 pm - 7:30 pm
Cost:
$10 – $20
Event Category:
Website:
http://www.amaminnesota.org/events/the-cx-journey-of-sage-glass-how-they-are-implementingcx.html

Venue

Rojo Mexican Grill
1602 West End Blvd
Minneapolis, MN 55416 United States
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