What is an Account Supervisor?
Similar Job Titles:
An Account Supervisor manages and nurtures client relationships, understands client needs, and ensures high-quality service delivery. Account Supervisors typically lead a team, manage projects from conception to completion, and contribute to strategic planning.
What does an Account Supervisor do, typically?
Manage client relationships
Account Supervisors develop and maintain strong, long-lasting client relationships. They act as the primary point of contact for all client account matters.
Account Supervisors must understand client objectives and develop strategic plans to achieve their goals. They provide innovative and creative solutions to client challenges.
Supports team and organizational development
Account Supervisors Identify new business opportunities within existing accounts and participate in the pitching process for new clients. They lead and mentor account team members, fostering an environment of learning and growth.
An Account Supervisor is not:
An Account Manager
Account Managers often handle various day-to-day client needs, whereas Account Supervisors focus more on strategic oversight and team leadership.
A Sales Manager
Sales Managers are primarily focused on driving sales and developing sales strategies. Unlike Account Supervisors, who manage existing client relationships and services, Sales Managers are often more focused on acquiring new business and meeting sales targets.
A Marketing Manager
Marketing Managers develop, implement, and oversee marketing strategies to attract and retain customers. While an Account Supervisor might implement marketing strategies, a Marketing Manager’s role is more focused on the broader marketing efforts of the company.
Important Metrics for an Account Supervisor
Account Supervisors are commonly evaluated based on quantitative and qualitative data. Simplified, standard metrics cover:
- Client Retention Rates
- Client Satisfaction Scores
- Revenue Growth from Existing Accounts
- Project Delivery Success Rates
Account Supervisor Salary
US Based, employer-reported data for an Account Supervisor:
- 25th Percentile $73.4K
- Average $84.6K
- 75th Percentile $96K
Account Supervisor Job Description
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Copy the text below and paste it into your own job description, or, into our FREE downloadable template in the section that looks like this: <INSERT JOB DESCRIPTION COPY FROM BLOG POST HERE>
As an Account Supervisor at <Company XXX>, you’ll get to showcase your expertise by nurturing client accounts, understanding client needs and ensuring exceptional service on each project. You will lead a team to achieve the highest level of client satisfaction.
More specifically, you’ll get to:
- Build and maintain strong, long-lasting client relationships.
- Act as the primary point of contact and manage all aspects of assigned client accounts.
- Oversee the execution of campaigns and projects, ensuring they are delivered on time and within budget.
- Lead, mentor, and develop a team of account executives and coordinators.
- Manage account budgets and financials to ensure profitability, including billing and invoicing.
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